At 7 a.m. this morning, I received a text from my guest saying that she found ants in her bed, and she felt itchy. I called her back immediately, and asked if I could come over and change the bed for her. She said yes, so I brought with me, a set of new bed sheets and a comforter, while my husband went to buy ant killer solutions.
No photos of the ants were ever shown to me.
When I arrived at the apartment, the guests were out, but their things were scattered everywhere; clothes spread out on the coffee table, food on the kitchen table, and a large plastic bag with full of dirty shoes with mud was left by the bed post.
I stripped the bed attentively, looking for any signs of ants. My sheets were white and light blue colors, and I could see clearly if there were any ants or any dark spots. There was none. My husband and I removed the mattress together, and started to look for any signs of ants under the bed and around the bed frame. There was no signs of any ants or bugs.
We suspected that the ants were from the bag of dirty shoes that the guests had left by the bed, which was sitting at the foot of the bed, and if there were ants, they could crawl up to the bed easily.
In situations like this, hosts are really stuck. It is not beneficial to argue with the guests regarding the origin of the ants because guests could leave a bad review. At the same time, I know that the ants were not from my apartment. Our apartment has bug control services quarterly, and in the past 6 years, there was not signs or complaints about ants or bugs.
So I stripped the bed, remade it with fresh new sheets, and hoping that the guests will not write me a bad review. They seemed to be reasonable guests, thanked me for doing so. They also thanked us for the beers my husband brought them, to ameliorate the situation. It is hopeful that they will not leave me a bad review.
As a host, situations like this is better left unsaid, even it might seem unjust at first, what is the point to elevate the situation and get into an argument with guests, when you can just change the sheets and call it a day. We don’t have to be right all the time, we just need to do what’s best for our business. In this case, swallow hard, smile, and change the sheets, even if it was not my fault.